CODE OF PRACTICE
The Code addresses the following elements:
Recognition of Prior Learning.
- Recognition of Prior Learning will be considered upon recent proof of successful completion of an equivalent course or satisfactory performance upon a test or video, or testimony from qualified employers. (This means that trainees may be exempt from some modules if they achieve Recognition of Prior Learning).
- Studio Hairdressing and Beauty Services will recognise accredited training provided by other Registered Training Organisations through Credit Transfer.
- We can also recognise prior learning and achievement of competency providing credible evidence is provided.
- RPL procedures will be in accordance with the policies and procedures defined by industry.
Completion of Course
- Trainees must successfully complete all units of competency within the qualification to attain a Certificate.
- A Statement of Attainment will be issued for completed units of competency if a trainee does not complete the whole course. (This means that a trainee can complete the course at a later date or apply for Credit Transfer/RPL when applying for further courses).
Our organisation undertakes to market our training products with integrity, accuracy and professionalism and to avoid vague and ambiguous statements. We will not deliberately give false information nor will any misleading comparisons be drawn with any other provider or course.
Studio Hairdressing and Beauty Services Pty Ltd requires all students to pay a deposit of not more than $1000 for the training component plus the cost of equipment, at least one week prior to the agreed course commencement date. Should a trainee withdraw a week or more prior to the agreed course commencement date the deposit will be refunded in full provided that no materials have been issued in which case these will be deducted from the refund unless they are returned in “as new” condition.
The remainder of the course fees are to be made in equal instalments in the first week of every month. Trainees can arrange to have fees direct debited from their bank account (this is the preferred method if paying monthly). Alternatively they may pay by cash, cheque or another agreed method. Instalment payments cover part of the entire course and are not based on a unit by unit payment system, this is because trainees are generally working on three or four units at a time.
There will be no refund given if a student leaves after paying the first or subsequent monthly payments after they commence their training or if a unit is commenced but not completed.
Late fees will incur an additional charge as stated in the Code of Practice page 20 of this brochure). And the trainee will not be able to participate in further training until the payment, including a late fee is paid. Should there be a need to recover overdue payments, the costs incurred will be paid by the trainee or their guardian (if under 18).
The academy will take all reasonable steps to recover monies owning including, as a last resort, engaging a debt collection agency for this purpose.
extra 20% will be charged on remaining units if qualifications are not completed on time.
Please note that certificates will not be issued until all fees are paid.
The college works to provide a happy, positive environment, which is fair and safe for all of our trainees and staff. We expect trainees to display equal care and respect for fellow trainees and staff.
If unacceptable behaviour is brought to the attention of the principal, we have the right to suspend enrolment for a period of time. If the trainee chooses to return and the conduct continues to occur they may have their enrolment cancelled.
Procedures to support this policy:
The following will not be tolerated:
- We will discuss the issue with the trainee. This will be the first warning.
- If the trainee continues a letter stating the problem will be given to the trainee (or guardian if under 18) outlining the consequences. This will be the 2nd warning.
- Should the trainee disregard and continue to breach the code of practice the principal has the right to suspend or cancel their enrolment.
- Failure to attend less than 75% of their course
- Failure to pay monthly fees
- Physical and/or verbal abuse
- Harassment and/or bullying of trainees or staff
- Rudeness, swearing or abusive behaviour to fellow trainees or staff
- Theft from the college
- Not complying with the Code of Conduct
- Using social media to give negative comments about the academy, its staff or trainees.
Trainees are encouraged to raise matters relating to affecting change within the academy to gain a higher standard of training outcomes. There may be issues that arise relating to assessment, discrimination, bullying and harassment.
Where this occurs we will sit with that person and discuss the issues through verbal communication.
If this can’t resolve the issue/complaint, a mediator will be contacted to consult and assist us to resolve the issue. All complaints will be handled with discretion, fairly, equitably and efficiently and the details and outcomes recorded in our complaints register.
If the mediator is unable to resolve this issue, the trainee is encouraged to lodge a formal complaint with the Australian Skills Quality Authority via their website at www.asqa.gov.au
|6. Trainee Grievances / Appeals|
- Where a trainee is dissatisfied with the outcome of an assessment or has a grievance related to another issue, he/she is encouraged to approach the tutor to attempt to solve the problem immediately
- If the tutor cannot solve the problem, the trainer/trainee should then take the grievance to the Principal at the earliest possible opportunity.
- If no resolution is reached, an independent arbitrator will be brought in to solve the problem.
- If the issue is unable to be resolved to the satisfaction of the trainee, they may formalise their complaint with the Australian Skills Quality Authority (ASQA) via their website at www.asqa.gov.au
|7. Assessments / R.P.L. / R.C.C.|
Assessments conform to our requirements as a Registered Training Organisation and are in accordance with the requirements of the industry. Details of assessment methods are provided in each unit of competency for off-the-job assessment. Trainees must complete each unit prior to being assessed. Trainees will be assessed on both theory and practical work.
Theory will take the form of:
- Verbal question and answer
- Multi-choice and true/false questionnaires
- Labelling of diagrams
- Knowledge checks requiring short written answers
- Oral presentations
Trainees will need to display confidence and practical knowledge when being assessed for each set task of the unit.
Assessment Codes are shown as follows:
C : Competent
NYC : Not Yet Competent
Learning outcomes need not be assessed separately. A holistic approach to assessment may be used.
Competencies will be assessed during the performance of tasks( if we see you cleaning during your time with us without us asking you to do it, doing washing or washing up etc)
Trainees will have the right to be re-assessed when convenient to both student and assessor.
Only Qualified Assessors will conduct assessment activities.
|8. Registration as a Training Organisation|
This organisation has gained status as a Recognised Training Organisation, which means we must meet high standards of operation and we are subject to regular audit.
It is our belief that as an organization, this is absolutely necessary and desirable to develop our reputation for excellence and for our trainees to develop competency, confidence and careers of which we can be proud.
All relevant Commonwealth and State legislative and regulatory requirements will be followed.
Trainees are encouraged to read the relevant acts, which are available and filed in our Procedures and Information Manual.
The organisation is committed to access and equity principles. Under no circumstances will management tolerate blatant discrimination by trainees/clients or staff. Should a resolution not be reached by the organisation, an independent arbitrator will consult with the client to ensure an objective evaluation of the complaint.
|10. Quality Management Focus|
The Principal of the organisation has spent many years as a manager of several hairdressing and beauty salons and has always demonstrated a focus on quality, consistency and customer care.
As we rely heavily on customer satisfaction and quality control, we constantly seek feedback from both salon clients and trainees.
Quality management extends to developing staff understanding duty of care to trainees and salon clients.
|11. External Review Process|
The organisation agrees to participate in external monitoring and audit processes as required. We see this process as vital to the industry and to our own development but more so to the safeguarding of our trainees in their professional development.
Studio Hairdressing and Beauty Services Pty Ltd
185 Charles Street, Launceston, Tasmania, 7250
Phone (03) 6331 2018 or 0428 312 018